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Ubiquity of mobile phones reflects the fact that the intensified demand for smart phones is based more on their ‘smartness’ than on their ability to just make phone calls. Today’s smart phones provide a powerful computing platform, and allow web access and geo-location based applications’ functionality to enhance the customer experience on the go. In fact, smart phones today occupy a prominent space in everyone’s life; right from ringing an alarm in the morning to ordering meals, checking email, taking selfies, e-commerce, playing games, texting and, most importantly, the calling facility. Given the growing advantages of mobile phones, the role played by the telecommunication industry has completely changed over the years. This transformation also highlights how a massive and disruptive adoption of smart mobile devices is ushering in an era of ubiquitous computing, and how it is shaping the mobile enterprises and their business strategies.
On the other hand, telecom operators are in a race to grab maximum share of the growing mobile customer base and revenues. To ensure maximum customer satisfaction they need to deploy the latest in telecommunications technologies, and in doing so, they should go with expert guidance which could maximize their returns on investments and ultimately play a crucial role in their success. An eminent organization working in this space is QROi. The company provides full range of technical consultancy and project management services and solutions to mobile network operators and equipment vendors. Explaining the company’s range of services, Helge Raitanen, Founder & Director, QROi, says, “We enhance network visibility, and improve performance and efficiency of the modern networks with our unique design, deployment, optimization and operations management skills. Our partnership with world class vendors and field specialists, and our highly sophisticated network performance monitoring tools empower us to serve our customers better in a challenging environment.”
Experience Paves the Way for Success
In any profession expertise can be achieved only through years of hard earned experience. Continuous learning on field ensures that a person sharpens his skill sets and remains abreast with the changing dynamics in the industry. Professionals behind QROi vindicate that fact. At the helm of QROi’s operation is Helge, who has been a part of the telecommunications industry since 1989. Having been in the industry for more than two decades, he has worked with several leading networking organizations such as Telecom Finland,Turkcell, Telsim, NOKIA Networks and TELIASONERA EURASIA. Understandably, only few in the industry can match the kind of transformation Helge has witnessed in his career. The kind of learning that came along with his years of experience with telecom vendors and operators became the foundation for QROi. His years of accumulated knowledge prompted him to incept QROi in 2011. Based in Hong Kong, QROi today offers solutions that fulfil operators’ business and technical needs. Moreover, Helge’s association with other ex-CTOs and experienced, world class telecom experts further helped QROi to solve some of the toughest challenges faced by the operators in the networking industry.
As operators implement different technologies and superimpose them on several layers of different frequencies in their network, the entire network ecosystem is getting complex. Today network operators do not invest enough in network quality to meet customer expectations. Operators don’t want to address network quality issues with internal resources – they tend to outsource the continuous re-design, optimization and operation of their networks. Typically, QROi starts its customer relationship with end to end network assessment covering radio access networks, IP transport network and core network.This is being followed with presenting and implementing an action plan to fix the problems. At the same time – if desired - QROi is addressing the organization structure and processes in ICT department to ensure that the assessment and action plan implementation is not only a one-time effort.
As an example in Myanmar QROi started the co-operation with MPT KSGM JO with network assessment and then the business relationship developed towards fully fledged full turnkey roll-out management service provided by QROi.
QROi’s steadfast commitment towards timely and high quality delivery of service and focus on has helped QROi gain prestigious testimonies. Masahiro Miyashita, General Manager of Sumitomo Corporation, a shareholder in MPT KSGM JO, has sincerely appreciated the tremendous support QROi had provided them.
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“QROi starts its customer relationship with end to end network assessment covering radio access networks, IP transport network and core network”
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